Smart Monitoring: Seamless and Automated Communication for Logistics
Power AppsMicrosoftLogistics and DeliveryTMSDigitalization
Client
Pain Points
Loss of Information - Informal Communication
Communication between departments was conducted via WhatsApp, and occasionally through emails, leading to information loss and communication problems.
Time Wastage - Manual Listings
Area managers were responsible for creating manual lists for the different trips. These not only generated tasks that could be automated but also made it impossible to track the trucks later on.
Lack of Tracking - Inability to Track Trucks in the Field
The manual system used didn’t track the location, status of the trucks, or the orders. Everything relied on informal phone calls for updates.
Taligent
Benefits
Tracking and Efficiency - Truck Scheduling Application
It is now possible to register shifts in the Desktop and Mobile truck scheduling application. The app automatically notifies each driver of any changes.
Trip Tracking - Wallboard Dashboard
We can now track trucks through a Wallboard dashboard, which allows us to monitor their status, timings, and regulatory compliance.
Incorporation of Chatbot - Seamless Communication
A chatbot was incorporated to communicate with the drivers, confirming and notifying real-time information about the trips.